What should a Master-at-Arms prioritize during de-escalation?

Prioritizing listening to the crowd during de-escalation is crucial because it fosters communication and shows that you value the concerns of those involved. By actively listening, a Master-at-Arms can better understand the underlying issues that may have led to heightened tensions. This understanding allows for tailored responses that address the crowd's emotions and perspectives, ultimately contributing to a calmer environment. Listening also builds rapport and trust, which are essential elements in reducing hostility and diffusing potential conflict.

Engaging with the crowd by hearing their viewpoints can lead to effective resolution strategies that consider various perspectives rather than imposing authority, which might aggravate the situation. Listening can help identify key individuals who may influence the group positively and aid in de-escalating the situation further.